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Avp Operations Urgently Needed

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Basic Function

• Manage the Operational Delivery which includes, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability
• Ensure all migrations are managed seamlessly
• Map peer levels across client organization and establish peer-level relationships within the client organization
• Establishing operational performance goals
• Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional offshoring opportunities
• Put control measures in place to ensure adherence to budget and cost control


· Degree/Diploma (3 years or more) and preferably a Postgraduate
· Minimum 8 years work experience, preferably BPO background.
· Experience in managing teams for at least 3 years.


• Excellent Communication skills
• Good Computer navigation skills
• Good keyboarding speed
• Basic knowledge of off-shoring technology set-up like Bandwidth utilization etc.
• Inbound call center experience is essential.
• Some level of experience in Back-office transaction processing preferred
• L&A Insurance, preferably US.
• Reasonable level of business perspective and capability to drive improvements based on benchmarks
• Strong people management and leadership skills
• Process Excellence methodology
• Good cross-functional appreciation and capability to team with relevant others to drive business objectives

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