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Customer Services

Job Mail RSS feed | Johannesburg

Our client in the retail industry is looking for a client services representative


Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Greet customers warmly and ascertain problem or reason for calling
Answer questions about warranties or terms of sale
Suggest solutions to customers when a product malfunction
Assist customers with assembly of product via email, telephone making a video off cell phone and emailing or WhatsApp to them
Communicating with customers through various channels
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing customer requests for returns.
Assessing customer returns for customer damage or factory fault
Providing customers with feedback post assessment
Assisting with finding spare parts for customers should they be required
Assist in the actual repair of products for customers
Assist in finding replacement parts for customers products where required
Guiding & assisting the inbound/returns person

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